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CCNA Voice Exams


CCNA Interconnecting Cisco Networking Devices 1 (ICND1)

Last Updated: June 19, 2016

100-101 Details


Introducing Cisco Voice and Unified Communications (ICOMM v8.0)

Last Updated: June 25, 2016

640-461 Details
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Certification Overview

Cisco CCNA Voice certification is also commonly known as Cisco Certified Network Associate (CCNA) Voice certification. This is a very unique and focused certification which focuses at enhancing the skills of the candidate to make them capable enough for the administration of a voice network. Those who do this certification will be endows with the knowledge and capabilities to manage and operate a complete voice network on their own. This certification caters to an intermediate level and caters to a moderate difficulty level. Candidates who acquire this certification will gain substantial amount of skills in various VoIP technologies.

Who can do this Certification

This certification has been designed specifically for those people who wish to pursue their careers in Cisco Voice-related networks. Considering the growing scope of this profession, this certification is an extremely smart step to take. The certification does not require the candidate to have any background experience. However, he must be familiar with the basics of networking before opting for this certification. The CCNA Voice certification tends to train the candidates with respect to a number of VoIP technologies including IP Telephony, IP PBX, handset, voice mail solutions and call control. Those who do this certification have got a great future ahead of them.


The scope and popularity of Cisco certifications cannot be neglected. In fact, CCNA Voice certification is one of the most admired certifications around the world. Those who do this certification will be able to get amazing jobs in reputable organizations. In addition to this, the CCNA Voice certification will also endow the candidates with a unique skill set which will help them in their future certifications with Cisco. Those who do the CCNA Voice certification get entitled to jobs as Voice engineers, voice technology administrators and voice managers. The average salary for the CCNA Voice certification holders is above $74000.

Associated Exam

The most important component of this certification is one exam which ought to be cleared in order to acquire the certification. This exam will assess the skills and knowledge which the caniddtae has gained during this certification and will evaluate if the applicant is capable enough to get certified. This exam is known as “640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM)”.


There are certain skills which the candidate is required to hold in order to acquire this certification. In this regard, the candidate should hold at least one basic level certification before opting for this one. He can acquire one of the following certifications as a prerequisite for this one: Cisco CCIE, CCNA Routing and Switching or CCENT. This certification will build up on the skills acquired by the candidate in these certifications. In addition to this, the candidate must take training from an authorized Cisco trainer.

Examination Overview

640-461 ICOMM Exam

There are a number of topics which are included in this exam. These topics have been assigned different weights based on their importance. Following are the topics in this exam which require concentration by the candidate.

  1. Configuration of Voice messaging and presence – 26%
  2. Provision associated devices and end users – 23%
  3. Maintenance of Cisco system of Unified communications – 10%
  4. Description of the characteristics of Cisco system of Unified communications – 17%
  5. Providing End user report – 24%

These 5 topics form the skeleton of the CCNA voice exam. It is evident from the weights corresponding to each topic that which ones are important. In this regard, you should expect to see more questions in the exam relating to the topics with higher weights. You should also try to give more of your time to these important topics. For example, most of your emphasis should remain on the topic of configuration of voice messaging and presence.

This exam will be based on multiple-choice questions of varying difficulty. The total time allotted to this exam is 90 minutes. During this time frame, the candidates will be required to solve around 60 to 70 questions. It is quite important for the candidates to follow all the rules and regulations which have been set for taking the exam. In addition to this, the exam must be finished in the designated time as no extra time will be given.

Validity of the Certification

This certification will remain valid for a period of 36 months. After this duration has expired, the candidate will have to recertify.

Expert Review

CCNA Voice is a unique certification which focuses on the aspect of voice network management. I feel that this certification has a great scope considering the increasing job market of this profession. Larger government organizations, call centers and companies are in need of voice network managers and administrators, and this certification will fill that gap.

David Brown, Technology and IT solutions

Berkeley, USA.

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CCNP SecurityCCNP Service ProviderCCNP VoiceCCNP WirelessCisco Specialist
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